Terms and Conditions

Last Updated: June 1, 2025

Welcome to I T Possible! These Terms and Conditions ("Terms") govern your use of our website and the services we provide. By accessing or using our website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these Terms, you must not use our website or services.

1. Definitions

• "Company," "We," "Us," "Our": Refers to I T Possible, a full-service IT managed service provider firm.

• "Client," "You," "Your": Refers to the business or individual accessing our website or utilizing our services.

• "Services": Refers to all technology-related services provided by I T Possible, including, but not limited to, network security, cybersecurity, email hosting, cloud solutions, backup protection, disaster recovery, surveillance, IT support, VoIP, and any other services that may be offered from time to time.

• "Website": Refers to [Your Website Address].

2. Services Overview

I T Possible provides comprehensive IT managed services to businesses of all sizes. Our services are designed to enhance your technological infrastructure, improve efficiency, and protect your digital assets. While we strive to provide excellent service, the effectiveness of particular services may depend on factors beyond our direct control, including your existing infrastructure, third-party software, and user compliance.

3. Service Agreements and Scope of Work

These website Terms and Conditions provide a general overview of the terms and conditions applicable to this website. Specific details regarding the scope of services, service levels, pricing, payment terms, and termination conditions for any engagement will be outlined in a separate, formal Service Agreement or Statement of Work (SOW) executed between I T Possible and the Client. In the event of any conflict between these Website Terms and the specific Service Agreement/SOW, the terms of the Service Agreement/SOW shall prevail.

4. Client Responsibilities

As a Client utilizing our services, you agree to:

• Provide accurate, complete, and timely information as required for the provision of services.

• Ensure that your IT environment and systems meet the minimum requirements specified by I T Possible for the effective delivery of services.

• Collaborate with our technical staff to troubleshoot and resolve problems.

• Comply with all applicable laws and regulations regarding your use of our services and technology.

• Maintain appropriate licenses for any third-party software or applications used in conjunction with our services.

• Be responsible for the security of your own user credentials and access to your systems, unless explicitly managed by I T Possible under a specific service agreement.

5. Cybersecurity and Data Protection Disclaimer

While we implement robust cybersecurity measures and offer comprehensive cybersecurity services, no system is entirely impervious to all threats. You acknowledge and agree that:

• I T Possible cannot guarantee absolute security against all potential cyber threats, data breaches, or unauthorized access, especially considering the evolving nature of cyber attacks.

• You are responsible for understanding and adhering to your own data privacy and protection obligations under applicable laws (e.g., GDPR, CCPA, HIPAA).

• We will take reasonable steps to protect your data as part of our services; however, you acknowledge that data transmission over the internet is inherently insecure.

• In the event of a security incident, we will follow the incident response protocols outlined in your specific Service Agreement.

6. Backup and Disaster Recovery Disclaimer

Our backup and disaster recovery services are designed to help mitigate data loss and ensure business continuity. However, you acknowledge and agree that:

• The effectiveness of backup and disaster recovery relies on the integrity of your data at the time of backup and your adherence to our recommendations.

• While we strive for successful data restoration, we cannot guarantee the complete recovery of all data in all circumstances, particularly in cases of catastrophic failure or if data was corrupted prior to backup.

• It is your responsibility to regularly verify the integrity of your backups as advised by our team.

7. Third-Party Services and Products

We may utilize or recommend third-party software, hardware, or services to deliver our comprehensive solutions. You acknowledge that:

• These third-party products and services are subject to their own terms and conditions and privacy policies, which you are responsible for reviewing.

• I T Possible is not responsible for the performance, reliability, or security of any third-party products or services unless explicitly covered under our direct warranty or service level agreement.

• Any issues arising from third-party products or services should be addressed with the respective third party; however, we will assist where possible, within the scope of our services.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, software, and other materials, is the property of I T Possible or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from this Website without our prior written consent.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, I T POSSIBLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; AND (D) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF [YOUR COMPANY NAME] EXCEED THE AMOUNT PAID BY YOU TO [YOUR COMPANY NAME] FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. I T POSSIBLE DOES NOT WARRANT THAT (A) THE SERVICES WILL FUNCTION UNINTERRUPTED, SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS.

11. Indemnification

You agree to indemnify, defend, and hold harmless I T Possible, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to your violation of these Terms or your misuse of our website or services.

12. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in [Your County, Maryland, e.g., Wicomico County, Maryland], and you hereby consent to the personal jurisdiction and venue therein.

13. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after these revisions take effect, you agree to be bound by the revised terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

15. Entire Agreement

These Terms, together with any executed Service Agreement or Statement of Work (SOW), constitute the entire agreement between you and I T Possible regarding our Website and Services, superseding all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

16. Contact Us

If you have any questions about these Terms, please contact us:

I T Possible 

1147 S Salisbury Blvd

Ste 8

Salsibury, MD - 21801

+1(443)732-0838

legal@itpossible.tech